Terms of service
Little Patchwork Cottage
Terms and Conditions
Confirmation – All orders will be confirmed by email, which will include the online order number. Online customers will then be notified by email on despatch of their order. Please quote your online order number in any correspondence.
Cancellation/changes – If you wish to cancel or change an order, please email quilter@littlepatchworkcottage.com. Under the distance selling regulations you have the legal right to cancel your order within 14 working days of receipt of the goods. To cancel a purchase you must first notify us in writing by mail or email.
Payment – We accept Paypal and most major credit and debit cards. – please see the checkout for accepted cards.
For your security all card payments are processed by a specialist payments provider who are PCI compliant.
All payments are processed in GBP.
Returns Policy – If you are unhappy with your purchase you may return it to us for a refund within 14 days of receipt of the goods, providing the item is unused and reaches Little Patchwork Cottage in an unused saleable condition. Your refund will be in the form of the payment method used at the time of ordering and may take up to 5 working days. Please make sure that all returns are packaged correctly. Little Patchwork Cottage cannot accept responsibility for items damaged during return. For your protection, we recommend that you use a recorded-delivery service for returning the goods. Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged.
Please notify us before returning goods by e-mail quilter@littlepatchworkcottage.com. Failure to do so may see packages refused delivery and returned to mailer. Please include sender’s name, address and phone number and order number if you have it. This helps us locate it. A reason for returning is also required.
If you are returning an item because of an error on our part or because it is damaged, we will be happy to refund the delivery charges incurred in sending the item to you and we’ll also reimburse your costs in returning it to us.
Exchanges – Customers wishing to exchange a non-faulty item for an alternative product will be responsible for returns to Little Patchwork Cottage, and will be charged a standard charge for re-shipping. Exchanges may take up to 14 days, depending on availability.
Return address: -
Little Patchwork Cottage
BizSpace Unit B8, Aerodrome Studios, 2-8 Airfield Way, Christchurch, Dorset BH23 3TS
Email: quilter@littlepatchworkcottage
WHEN WE ARE IN RECEIPT OF YOUR RETURNED GOODS: We usually process refunds or exchanges (subject to availability) within 5 working days of receiving the returned goods. Refunds - Funds will be returned via the original payment method. This may take up to 5 working days to appear as cleared funds depending on the payment method used. Once exchanges are dispatched you will receive a text notification from the courier.
Website Terms of Use - All the information contained in this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change without notice.
Disclaimer - The information contained in this website is for general information purposes only. The information is provided by Little Patchwork Cottage and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you may be able to link to other websites which are not under the control of Little Patchwork Cottage. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Little Patchwork Cottage takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Copyright - All contents and information on this site including without limitation text, graphic and images, is the property of Little Patchwork Cottage and/or the property of their respective owners and is protected by United Kingdom copyright laws.
Trademarks - All trademarks that appear on this site are the property of their respective owners.
Our Liability - Whereas Little Patchwork Cottage and its owners follow their suppliers guidelines, product descriptions and claims, we do not accept liability for any loss or damage to body while using any fabric or product purchased.